Refund policy

RR food delivery s.r.o., U Cukrovaru 141, 250 63, Mratín, ID No.: 09674608 ("Supplier"). Complaint Procedure of the Supplier (hereinafter referred to as "Complaint Procedure").

Terms beginning with a capital letter have the same meaning as the terms defined in the General Terms and Conditions.

"Goods" means each Daily Set of one to five meals, i.e., a set of five meals, intended for immediate consumption in accordance with the conditions of the Yeskrabičky Program, as well as dietary supplements offered for sale on the e-shop.

Introductory Provisions

The Complaint Procedure specifies the procedure of the Client and the Supplier - RR food delivery s.r.o., U Cukrovaru 141, 250 63, ID No.: 09674608, VAT No.: CZ09674608 (hereinafter referred to as "Supplier"), in the event that, despite the Supplier's best efforts to maintain the high quality of the offered Goods, there is a justified reason on the part of the Client to exercise rights in terms of liability for defects in the delivered Goods.

Prevention

Before definitively selecting the offered Goods, including their delivery, the Client is obliged to consider the suitability of the Goods ordered by him, the price, and to familiarize himself in detail with the General Terms and Conditions and the Complaint Procedure, which are binding.

Throughout the use of the delivered Goods, the Client must pay sufficient attention to the basic rules for using these Goods, published on the Supplier's website www.yeskrabicky.cz. In particular, it is necessary to consider all factors adversely affecting the durability of the Goods, such as storage and heating, using the goods for an inappropriate purpose, etc.

Basic Conditions for Complaints about Goods

If a defect occurs in the delivered Goods during the warranty period, the Client has the right to complain about this defect. A defect in the delivered Goods means a change in the properties of the Goods, the cause of which is the use of unsuitable or poor-quality raw materials from which the Goods are made, the packaging material of the Goods, the expired expiration date (minimum shelf life) of the Goods on the day of their delivery to the Client. A defect cannot be considered a change in the properties of the Goods that occurred during the warranty period due to improper use, insufficient or inappropriate storage or heating, partial or complete consumption, due to natural changes in the raw materials from which the Goods are made, due to any devaluation by the Client or a third party or other improper intervention. A defect in the delivered Goods cannot also be considered so-called subjective unpalatability/unfitness of the Goods, if the Goods show the standard signs of palatability that the Goods should have in the case of their proper use, consumption. If the Client exercises the right of liability for defects in the delivered Goods in a proper manner, the Supplier is obliged to decide on the legitimacy of the complaint within three (3) working days.

A complaint is considered properly filed if the complained Goods are delivered completely and at the same time the purchase of the complained Goods from the Supplier is proven.

A complaint, including the removal of the defect, means the replacement of the complained Goods, which will be delivered to the Client after the last day of the program.

Place and Method of Filing a Complaint about Goods

The Client must file a complaint in writing at the Supplier's premises. In the written notice, the Client is obliged to sufficiently describe the decisive facts on the basis of which he is filing a complaint about the Goods. At the same time, the Client is obliged to sufficiently prove the existence of circumstances justifying him to file a justified complaint about the delivered Goods.

The Supplier is obliged to confirm in writing to the Client when the right of liability for defects in the Goods was exercised, information on the method of resolving the complaint, and the duration of the complaint.

Deadlines for Filing a Complaint about Goods

The right of liability for defects in the Goods must be exercised within the warranty period. The complaint must be filed without undue delay, immediately after the defect in the Goods has occurred. Any delay in the continued use of the Goods may be grounds for rejecting the complaint. The warranty period for the Goods is twenty-four (24) hours and begins on the day the Goods are received by the Client.

Further Specification of the Term Goods and Defects of Goods

"Goods" means each Daily Set of one to five meals, i.e., a set of five meals, intended for immediate consumption in accordance with the conditions of the Yeskrabičky Program, as well as dietary supplements offered for sale on the e-shop. A defect in the Goods is considered to be, in particular, the incompleteness (incompleteness) of the daily set of one to five meals and a condition that contradicts the generally binding regulations in the field of consumer protection and hygiene, as well as hygiene standards.

Final Provisions

The Complaint Procedure was prepared in accordance with Act No. 40/1964 Coll., the Civil Code, as amended, and further in accordance with Act No. 643/1992 Coll., on Consumer Protection, as amended, as well as other generally binding first regulations.

The Supplier reserves the right to change or supplement this Complaint Procedure at any time at its discretion, but in accordance with generally binding legal regulations. The rights and obligations of the Supplier and the Client are governed by the wording of the Complaint Procedure valid at the time of the proper filing of the complaint by the Client.

The Client's right to file a complaint about a defect in the Goods is exhausted after he has exercised his right and asked the seller to remove the defect in the Goods according to this Complaint Procedure and the terms and conditions, and regardless of the outcome of the complaint, he is no longer entitled to file a complaint repeatedly for the same unique defect (not a defect of the same kind).

By confirming each Order of the Supplier's Goods, the Client confirms that he has read and agrees with this Complaint Procedure.The Supplier may change or supplement the wording of this Complaint Procedure at any time. However, this provision does not affect the rights and obligations arising from purchase contracts concluded before the effective date of the new Complaint Procedure.

All provisions of this Complaint Procedure are separable. If any provision is found to be invalid, ineffective, or unenforceable, this will not affect the validity, effectiveness, or enforceability of the remaining rights and obligations arising from this Complaint Procedure.

The Complaint Procedure is published on the website: www.yeskrabicky.cz

This Complaint Procedure is effective from January 1, 2025. Changes to the Complaint Procedure reserved.